Mission Policy

PLACES OF DISPATCH

Orders are accepted from any place, with delivery time depending on the delivery location and distance.

MEANS OF DISPATCH

All orders within the Greek territory are handled through a courier company, with which Arampatzis Athanasios – Thess.CHROMA cooperates.

DISPATCH TIME

Orders are executed by Arabatzis Athanasios – Thess.CHROMA within seven days. Arampatzis Athanasios – Thess.CHROMA is not responsible for any delays due to the courier companies that undertake the shipping process of the orders.

COST OF SHIPMENTS WITHIN GREECE

For orders over 89 euros, with a place of delivery within the Greek Territory, there is no cost, with free shipping.

For smaller orders within the Greek Territory the shipping cost is 5 € for parcels up to 2 kg and increases by 2 € for each additional kilo.

COST OF REPLACEMENT

If the option of cash on delivery is selected, an additional 3 € will be added to the final shipping cost.

All shipping costs are calculated automatically when you place your order.

Returns Policy

At Arampatzis Athanasios – Thess.CHROMA we wish your satisfaction with every product you buy, so we offer you the right of return completely free of charge provided that the following conditions are met:

  • The return must be made within an exclusive period of 14 days.
  • The products must be returned in the same condition in which they were received.
  • They must be accompanied by the receipt or invoice.
  • Return the entire product.
  • Choose the courier company we work with.

Upon completion of the return, your cart is credited with the specified amount, which you can use for new purchases.

In cases where it is proven that the order has been incorrectly executed by the company or the product is defective, the possibility of a refund is possible. In these cases, the refund time is 3 to 5 working days.

The refund will be made in the same way as the payment was made, except in the case of cash on delivery, in which case our company will deposit the amount of money in an account that you will indicate to us.

Cancellation of Order

Cancellations of Orders are possible only within the next 1 hour from the moment of their confirmation and if the product has not been shipped. The cancellation of the order can only be done by e-mail at info@thesschroma.γρ

It is necessary to include the order number in the e-mail.